Project Manager

Nuclavis is seeking a proactive and detail-oriented Project Manager to join our growing team and help position our nonprofit clients for peer-to-peer (P2P) fundraising success. This role reports to our Program Manager and collaborates cross-functionally across Operations, Customer Success, Account Management, Development, and QA to ensure our clients’ mobile solutions’ smooth implementation and ongoing success.

The ideal candidate is a natural relationship-builder with strong project management skills, who thrives in a fast-paced startup environment and is passionate about empowering nonprofits through technology.

Key Responsibilities:

Client Implementation & Onboarding
·       Lead new client implementation projects from kickoff to launch.
·       Coordinate client communications, meetings, and project timelines.
·       Collect and document client requirements and assets.
·       Partner with internal teams to deliver configurations and ensure smooth handoffs.
·       Deliver the finished product, gather feedback, refine, and secure client approval.

Campaign & Project Support
·       Manage campaign relaunches and custom client projects.
·       Ensure deadlines are met and deliverables exceed expectations.

Strategy
·       Educate clients on Nuclavis features, tools, and P2P best practices.
·       Build strong client relationships through proactive communication and strategic recommendations.
·       Content development for project implementations, working side by side with the client’s brand and a peer-to-peer communication plan.
·       Contributes to thought leadership, including case studies, whitepapers, and social media posts.

Issue Resolution & QA
·       Partner with QA and support analysts to identify, troubleshoot, and resolve issues.
·       Advocate for client needs while balancing internal priorities.

Desired Skills & Experience
·       BA/BS degree or equivalent experience.
·       5+ years in P2P fundraising or nonprofit technology roles; experience with SaaS client onboarding/project management strongly considered.
·       Familiarity with P2P fundraising platforms (e.g., Blackbaud Luminate Online, DonorDrive, GoFundMe Pro, Funraisin, NeonOne, OneCause) is a plus.
·       Proficiency with project management tools (Asana, Jira, Trello, or similar).
·       Proven ability to manage multiple projects concurrently while meeting deadlines.
·       Excellent written and verbal communication skills.
·       Highly organized with strong attention to detail.
·       Solution-oriented mindset with a “can-do” attitude.
·       Thrives in a collaborative, fast-paced startup environment.